CANCELLATION
In the event that you need to cancel your order, the full amount will be refunded less a $15 administrative fee, ONLY IF we recieve notice 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice prior to the date of delivery will be charged at 50% of the total order value. We are unable to cancel orders that have already been created and are in the process of being delivered.
REFUND
Should you wish to recieve a refund on your order, Please notify us within 24hours of purchase with a valid reason for your return. Lavender Lane Floral Creations handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We ask that you please call us on 0402414494 to discuss any queries or concerns you may have in relation to your Order. A number of resolutions may be available to you. If we are unable to resolve your complaint or further assist you, we will process a refund within a timely manner. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds are made at the discretion of Lavender Lane Floral Creations.